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description: Answers to FAQs regarding product shipping.
---

# FAQ - DNA Test

## When will I receive my order?

If your order is placed before 12:00 pm Eastern time, Monday through Friday, then we will do our very best to ship your order that same business day.&#x20;

Health-care practitioners should expect to receive their order within 1-2 business days.&#x20;

Patients should expect to receive their order within 2-10 business days. Overnight and expedited orders are also shipped and delivered Monday through Friday (no weekend service).

&#x20;Please call Customer Service if you have an urgent order. International orders can expect up to 4-6 weeks for delivery, barring any Clearance/Customs issues.&#x20;

Sometimes unforeseen circumstances arise that can delay a shipment’s arrival.

## How does my order ship?

Based on the delivery schedule that you select, your order will be shipped within the United States using one of our preferred carriers.&#x20;

Please note if you choose overnight service, shipping charges displayed on the website are for smaller shipments.&#x20;

Large orders will be shipped standard service or charged actual overnight freight charges prior to shipping. Currently, all international shipments are shipped via Federal Express or USPS.

## Will there be shipping fees charged on my order?

All retail orders that are shipped within the United States – except to Alaska and Hawaii – receive free “Ground” shipping. All wholesale orders that have a minimum purchase of $99.00 will also receive free “Ground” shipping. If your wholesale order total is less than $99.00, then a shipping fee of $11.95 is charged.&#x20;

For Alaska and Hawaii orders, shipping is free if the order is more than $300, otherwise the shipping fee will vary, with a minimum shipping fee of $30.00.

&#x20;Expedited shipping, such as overnight shipping, is available by request, for an additional shipping fee. Please note overnight shipping charges displayed on the website are for smaller shipments.&#x20;

Large orders will be shipped standard service or charged actual overnight freight charges prior to shipping.&#x20;

For international orders (outside the United States and Canada), shipping fees are determined at the time of checkout, and these fees will be displayed prior to the payment being processed.

## Are your packing materials recyclable?

All of our packing and shipping materials are made from recycled materials, including our envelopes.

## Will I receive an automatic notice each time before and auto-ship order is shipped?

Yes, you will receive an automatic email notifying you that your auto-ship order is getting ready to ship.&#x20;

Please be sure that your address information and payment information are current on your auto-ship orders to avoid delays.

## Does Octo ship to P.O. Boxes?

No, the preferred shipping carriers we use will only deliver a shipment to a physical “walk up” address.

