FAQ - DNA Test

Answers to FAQs regarding product shipping.

When will I receive my order?

If your order is placed before 12:00 pm Eastern time, Monday through Friday, then we will do our very best to ship your order that same business day.

Health-care practitioners should expect to receive their order within 1-2 business days.

Patients should expect to receive their order within 2-10 business days. Overnight and expedited orders are also shipped and delivered Monday through Friday (no weekend service).

Please call Customer Service if you have an urgent order. International orders can expect up to 4-6 weeks for delivery, barring any Clearance/Customs issues.

Sometimes unforeseen circumstances arise that can delay a shipment’s arrival.

How does my order ship?

Based on the delivery schedule that you select, your order will be shipped within the United States using one of our preferred carriers.

Please note if you choose overnight service, shipping charges displayed on the website are for smaller shipments.

Large orders will be shipped standard service or charged actual overnight freight charges prior to shipping. Currently, all international shipments are shipped via Federal Express or USPS.

Will there be shipping fees charged on my order?

All retail orders that are shipped within the United States – except to Alaska and Hawaii – receive free “Ground” shipping. All wholesale orders that have a minimum purchase of $99.00 will also receive free “Ground” shipping. If your wholesale order total is less than $99.00, then a shipping fee of $11.95 is charged.

For Alaska and Hawaii orders, shipping is free if the order is more than $300, otherwise the shipping fee will vary, with a minimum shipping fee of $30.00.

Expedited shipping, such as overnight shipping, is available by request, for an additional shipping fee. Please note overnight shipping charges displayed on the website are for smaller shipments.

Large orders will be shipped standard service or charged actual overnight freight charges prior to shipping.

For international orders (outside the United States and Canada), shipping fees are determined at the time of checkout, and these fees will be displayed prior to the payment being processed.

Are your packing materials recyclable?

All of our packing and shipping materials are made from recycled materials, including our envelopes.

Will I receive an automatic notice each time before and auto-ship order is shipped?

Yes, you will receive an automatic email notifying you that your auto-ship order is getting ready to ship.

Please be sure that your address information and payment information are current on your auto-ship orders to avoid delays.

Does Octo ship to P.O. Boxes?

No, the preferred shipping carriers we use will only deliver a shipment to a physical “walk up” address.